Is a police report compulsory for a lost mobile?

Yes, it is highly recommended. A copy of the report is required to block the IMEI number through the CEIR portal and for any insurance claims.

How do I block the IMEI number?

After filing a police complaint, visit the government's CEIR portal (ceir.gov.in) and fill out the form to block the stolen/lost mobile's IMEI across all Indian networks.

Can I file the complaint online?

Yes, many state police departments (like Delhi, Maharashtra, UP) have online portals where you can register a complaint for lost or stolen items, including mobile phones.

Why is an alternate contact number needed?

Since your primary SIM is lost, the police need an alternate number to contact you for any updates regarding your complaint.

Is there a time limit for filing the complaint?

There is no strict time limit, but you should file the complaint as soon as possible to prevent misuse of your device and to get a new SIM card issued.

Should I mention it was stolen or lost?

Be honest about the circumstances. If it was pickpocketed or forcibly taken, it is theft and an FIR will be registered. If you simply misplaced it, a Non-Cognizable (NC) report is usually filed.

Can I use this complaint for an insurance claim?

Yes, the FIR or police report copy is a mandatory document required by insurance companies to process claims for stolen or lost phones.

Is it possible to track a lost phone?

Yes, you can try to track your phone using services like Google's 'Find My Device' for Android or Apple's 'Find My' for iPhone, provided the phone is on and has an internet connection.

What if my phone had multiple SIMs?

You should mention both mobile numbers in your complaint and get both SIM cards blocked by contacting their respective service providers.

How do I get a copy of the report?

You should request a signed and stamped copy from the police station after they register your complaint. This serves as your formal proof.

Application for Lost Mobile Complaint Format & Generator Online

Lost or Stolen Mobile Phone in India: Immediate Steps and Complaint Process

Losing your mobile phone or having it stolen is stressful—not just for the device cost but also for the risk of data misuse, financial fraud, or identity theft. In India, acting quickly is critical: filing a police complaint, blocking the SIM, and requesting IMEI blocking can prevent misuse and increase recovery chances. The Central Equipment Identity Register (CEIR) portal makes nationwide IMEI blocking possible, rendering the phone unusable even if the SIM is changed.

This guide covers the complete process for reporting a lost/stolen mobile—immediate actions, filing FIR/complaint, blocking IMEI via CEIR, insurance claims, and tips to protect your data and enhance recovery prospects.

Immediate Actions After Loss/Theft

Try locating using built-in trackers (Google Find My Device for Android, Apple's Find My for iPhone)
Remotely lock or erase data if possible
Block all SIM cards by calling your service provider (Airtel, Jio, Vi, BSNL)
Change passwords for linked accounts (banking, email, social media)
Inform your bank to monitor/watch transactions
File police complaint as soon as possible

Filing Police Complaint (FIR/NC)

Report at the nearest police station or online:

Provide phone details: Make, model, colour, IMEI number
Mention circumstances, date, time, and place of loss/theft
Request FIR (for theft) or NC report (for loss)
Many states offer online FIR via police portals (Delhi, UP, Maharashtra, etc.)
Obtain signed copy of the report—essential for CEIR and insurance

Blocking IMEI via CEIR Portal

The government-run CEIR (ceir.gov.in) blocks stolen/lost phones nationwide:

Visit CEIR portal and select "Block Stolen/Lost Mobile"
Enter mobile number, IMEI, device details
Upload FIR copy, ID proof, and device bill (for IMEI)
Submit request—blocking usually within 24 hours
Track status and get confirmation SMS

Required Details and Documents

IMEI number (dial *#06# or check box/bill)
Phone make, model, purchase bill
FIR copy with complaint number
ID proof (Aadhaar, PAN)
Mobile number and operator details

Insurance Claim (If Phone is Insured)

Submit FIR copy to insurer
Provide purchase invoice and IMEI proof
File claim within policy timeframe
Most mobile insurance covers theft/loss

Timeline and Expected Outcomes

FIR: Same day (online/offline)
SIM block: Immediate via customer care
IMEI block: 24–48 hours via CEIR
Recovery: Possible if located before block

Common Mistakes to Avoid

Delaying the complaint (file immediately)
Not noting IMEI beforehand
Forgetting to block banking apps
Not uploading FIR on CEIR
Assuming phone is untraceable

Proactive Prevention Tips

Note down IMEI and keep bill safe
Enable Find My Device and remote lock
Use strong screen lock and app locks
Avoid sharing phone in public
Insure expensive devices

For related lost items, use a Lost Document Police Complaint or General Application.

Conclusion

Swift action after losing your mobile minimises risks and maximises protection. Filing complaint and blocking IMEI are your strongest safeguards.

Our free tool generates a professional lost mobile complaint letter instantly—ready for police submission or CEIR. Act fast and secure your device!

Report lost/stolen phones on the official CEIR portal.

Application for Lost Mobile Complaint Generator

Complete Guide to Filing Lost Mobile Complaint in India